Refund Policy

 At Shilp Puroc, we are dedicated to ensuring your satisfaction with our products. Our 10-day return policy underscores our commitment to delivering excellence in every facet of your experience.

Eligibility for Returns

To be eligible for a return, the item must remain in its original state, unused, and accompanied by all original tags and packaging. Proof of purchase, such as a receipt, is also essential.

Initiating a Return

Initiating a return is effortless. Simply contact us at contact@shilppuroc.com within 10 days of receiving your item. Upon acceptance of your return request, we will provide you with a return shipping label and comprehensive instructions for packaging and dispatch.

Please note that returns not pre-authorized will not be accepted.

Quality Assurance

We urge you to inspect your order upon receipt. If there are defects, damage, or inaccuracies, please notify us promptly. Your satisfaction is our utmost priority, and we are committed to addressing any issues effectively.

Exclusions

Certain items cannot be returned due to their nature, such as perishable goods, custom products, and personal care items. Please contact us for guidance regarding any specific concerns.

Sale items and gift cards are non-returnable.

Seamless Exchanges

For a swift exchange, initiate a return and independently purchase your desired replacement once your return is approved.

Refund Process

We value your time. Once your return is received and evaluated, you'll be notified about the refund status. Approved refunds will be processed to your original payment method, though processing times may vary based on your bank or credit card company.

Your satisfaction is the cornerstone of our premium service. For queries and assistance, connect with us at contact@shilppuroc.com.

Please remember, this return and refund policy is applicable solely to transactions conducted through Shilp Puroc's official channels. For inquiries about returns from authorized retail partners, please refer to their specific policies.